Terms & Conditions

Last Updated: July 2026

Welcome to Voulaire. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. About Voulaire

Voulaire is an online retailer specialising in beauty and cosmetic products. We are committed to providing high-quality products and an excellent shopping experience for customers throughout the United Kingdom.

Throughout these Terms, "we", "us", and "our" refer to Voulaire, while "you" and "your" refer to the customer using this website.

2. Acceptance of These Terms

By accessing this website, creating an account, or placing an order, you confirm that you:

Are at least 18 years of age, or have permission from a parent or legal guardian.
Are legally capable of entering into binding contracts.
Agree to comply with these Terms and Conditions.

3. Products

We aim to ensure that all products listed on our website are accurately described and displayed.

However:

Product colours may vary depending on your device or screen settings.
Packaging may differ slightly from images shown.
Product availability is subject to stock levels.
We reserve the right to discontinue or modify products at any time without prior notice.

All products are intended for personal use only and not for resale unless otherwise agreed in writing.

4. Product Information

We make every reasonable effort to ensure that product descriptions, ingredients, specifications and images are accurate.

However, we cannot guarantee that all information is entirely free from errors.

If you have allergies or sensitivities, we strongly recommend reviewing the product ingredients before use.

Voulaire does not provide medical advice. Our products are not intended to diagnose, treat, cure or prevent any medical condition unless expressly stated by the manufacturer.

5. Pricing

All prices displayed on our website are shown in Pound Sterling (£ GBP).

Prices may change without prior notice.

Although we strive for accuracy, pricing errors may occasionally occur. If an incorrect price has been displayed, we reserve the right to cancel the affected order and issue a full refund where applicable.

6. Orders

Submitting an order does not constitute acceptance of that order.

An order is considered accepted only once you receive an Order Confirmation email confirming that your purchase has been processed.

We reserve the right to refuse or cancel any order where:

Payment cannot be authorised.
Fraudulent activity is suspected.
Products become unavailable.
Incorrect pricing or product information has been published.
The order breaches these Terms.

7. Payment

We accept secure payments through the payment methods displayed during checkout.

By placing an order, you confirm that:

The payment information provided is accurate.
You are authorised to use the selected payment method.
Payment has been approved by the relevant financial institution.

Orders will not be dispatched until payment has been successfully received.

8. Shipping

Delivery times provided on our website are estimates only.

While we always aim to deliver within the stated timeframe, delays may occasionally occur due to:

Courier services
Customs inspections (where applicable)
Severe weather
Public holidays
Other circumstances beyond our reasonable control

Voulaire shall not be liable for delivery delays caused by third-party carriers.

Further information can be found in our Shipping Policy.

9. Returns and Refunds

If you are not completely satisfied with your purchase, you may request a return in accordance with our Refund & Returns Policy.

To be eligible for a return, products must generally:

Be unused.
Remain unopened where hygiene regulations require.
Be returned in their original packaging.
Meet the conditions outlined in our Returns Policy.

Certain cosmetic and personal care items may not be eligible for return once opened for hygiene and safety reasons unless faulty.

Nothing within these Terms affects your statutory rights under UK consumer protection legislation.

10. Faulty or Damaged Products

If your order arrives damaged, defective or incorrect, please contact our customer support team as soon as possible.

Where appropriate, we may request photographs to assist with our assessment.

If a product is confirmed to be faulty or supplied in error, we will provide an appropriate remedy in accordance with applicable consumer laws.

11. Promotions and Discount Codes

From time to time we may offer promotional discounts.

Unless otherwise stated:

Only one discount code may be used per order.
Discount codes cannot be exchanged for cash.
Promotions may be withdrawn or amended at any time.
Discount codes cannot be applied retrospectively after an order has been placed.

12. Gift Cards

If gift cards are offered by Voulaire:

They are non-refundable.
They cannot be exchanged for cash.
Lost or stolen gift cards may not be replaced.
Additional terms may apply.

13. Customer Accounts

If you create an account with Voulaire, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activity.

14. Intellectual Property

All content available on this website, including but not limited to:

Logos
Branding
Images
Product photography
Graphics
Icons
Text
Website design
Layout
Videos

is the property of Voulaire or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

15. Acceptable Use

You agree not to:

Use this website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Upload malicious software.
Interfere with website security.
Copy or scrape website content without permission.
Use automated tools to place orders or collect data.

16. Limitation of Liability

To the fullest extent permitted by law, Voulaire shall not be liable for any indirect, incidental or consequential losses arising from:

Use of this website;
Delays in delivery;
Product availability;
Temporary website interruptions;
Third-party services.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable UK law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described therein.

18. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the content, policies or practices of third-party websites.

Accessing third-party websites is at your own risk.

19. Website Availability

Although we aim to keep our website available at all times, uninterrupted access cannot be guaranteed.

We reserve the right to suspend, update or modify any part of the website without prior notice.

20. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will always be published on this page.

Your continued use of the website following any updates constitutes acceptance of the revised Terms.

21. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection legislation.